Hello -
Some messages sent to a Zendesk support email are flagged as suspended. They pass SPF, they pass DKIM. We read the support articles about suspended messages. No further information appears to be available - how do we set no messages to be suspended? Thanks!
Hey Dave Bour - worth to check this article relating to Understanding and managing suspended tickets and spam
Thank you! Highlighting relevant portion from original post -
We read the support articles about suspended messages.
Hi @dave32,
If you are still experiencing issues with tickets being suspended, we ask that you please open a ticket with our Support team so we can investigate specifics with your account.
Thank you. We've already opened a ticket and they referred us to the support article. I'll open another ticket and reference your recommendation here.
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