Hi!
The link in blue is wrong. Its pointed to zendesk wheras we would have it changed to our 3pl system. How can i change this? 
Hyperlinks in tickets is wrong
Hi @waqas
Zendesk automagically hyperlinks a number prefixed by a hash symbol "#", expecting that this is a ticket ID.
However, when I hyperlink such a message, the link I set was preserved.
Is the external hyperlink you are expecting set from the sending end? 
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