We work 24/7 and each agent has a specific roster.
Can I setup notification emails (for new tickets & replies to tickets I own) based on a predefined times schedule?
Like I need notification emails only during the hours I work.
Any thoughts?
Thanks
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Hi Vaibhav,
As of the moment, that is not yet possible through automation or triggers. As an alternative, you can create a personalized trigger to send you an email notification and turn off your calendar notification at a specific time of the day so you will not be notified of incoming emails.