Does anyone know if it is possible to see in a view if a ticket has a side conversation attached to it?
or some tips on how to see this easier than manually go into a ticket?
how to see if a ticket has side conversation in a view?
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Hi Anders,
Thanks for reaching out! While there is not a condition in the View itself that identifies Side Conversations, you can accomplish this pretty simply by creating a Trigger that adds a Tag to Side Conversation Tickets and then create a View that looks for that tag. For more information on working with Triggers in Side Conversations please see below:
Using up triggers for side conversations
I hope that helps!
Jason Schaeffer | Customer Advocate |