How to restrict ticket field to specific group

Hi @vamshi11 - Are you referring to restricting what group of users can update specific ticket fields on a ticket?

If so, the Ticket Field Manager app should help solve for this. You can install it here (https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/) or learn more about it here (https://support.zendesk.com/hc/en-us/articles/4408893441818-Installing-and-using-the-Ticket-Field-Manager-app).

You can also do a few other things like hiding specific fields for certain groups as well.

How can I hide specific fields for certain groups? I'm not seeing a way and I'd like to have a couple fields that are for administrators only. 

Hey @ally12 - This would also be possible with the Ticket Field Manager app I mentioned. https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/.

Specifically, you'll want to configure the 'Hidden Form Fields' and then the 'Allowed Groups for Hidden Form Fields' on the Admin > Apps > Manage > Ticket Field Manager page. 

More detailed instructions can be found here: https://support.zendesk.com/hc/en-us/articles/4408893441818-Installing-and-using-the-Ticket-Field-Manager-app

I didn't realize you were referring to the app. Thanks so much! 

Pretty disappointed in the "ticket field manager" apps. They don't actually work. I'll see the field still there after enabling restriction and then it goes away after a few seconds. Not necessarily the best solution.

Hello, I want to create a field only avaialble to one certain group, I tried to follow your instrucionts BUT the app does not have the option you describe, please advise