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How to modify Ticket ID Format ?

  • August 19, 2022
  • 1 reply
  • 0 views
Zendesk15

Hello,

I would like to modify the Ticket ID format (for example: Txxx).
What's the process to follow up to do it ?

Thank you very much 

    1 reply

    G
    • Gabriel32
    • August 22, 2022

    To answer your question, this is currently not possible. Ticket numbers / ID in Zendesk are integers format only. For more information, please see this article: Changing your ticket ID starting number

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