How to manage wrong email addresses of customers? | Community
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How to manage wrong email addresses of customers?

  • October 11, 2024
  • 1 reply
  • 0 views
Shyanne

same issue as this post  : 

 

incorrect email addresses used in correspondence creates a ‘contact’ for the incorrect record, causing others to select/send to the incorrect email - is there a way to clean this up or remove inaccurate records? 

 

 

 

    1 reply

    A
    • Arianne
    • October 14, 2024

    Hi Shyanne, 

    At this time, we do not have a way to automatically delete or identify incorrect email addresses. User details must be checked, deleted, and/or merged manually when needed.  Additionally, I did not find any apps in the marketplace that can fulfill this requirement.

    I encourage you to create a new feature request post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. Sharing with you our Product feedback guidelines that you may find helpful [https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk-].

     

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