We are all new here and thought everyone submitted tickets via email. We just found out 22% of our tickets are submitted via a ticket form. We cannot find it anywhere. Where would we find this.
How to find submit ticket form
Dave,
If we make a form, how would be find where it is at? Like the link to the form?
Hi Jordan
If you are not using the Submit a Request form on the Help Center page and you have your own form on your website, you can integrate it with Zendesk by using our API for submission to create tickets. The article connect my contact form with Zendesk will provide you with more information on this workflow.
Thanks!
If you are not using the Submit a Request form on the Help Center page and you have your own form on your website, you can integrate it with Zendesk by using our API for submission to create tickets. The article connect my contact form with Zendesk will provide you with more information on this workflow.
Thanks!
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These could be coming from the web form in your help center (if you have that enabled), but if you're seeing tickets attributed to "Web form" in Explore reporting, those tickets could also be follow-up tickets, which are created when a customer responds to a ticket that has already been closed. See Understanding ticket channels in Explore for more information.