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How to automate an email date

  • November 3, 2022
  • 1 reply
  • 0 views
T

I have a macros for different kinds of emails and would like a formula which will prepopulate the date the ticket was created.

For example currently my email reads - "Thank you for taking the time to get in touch with us [add date]"

And I would like it to automatically insert the date the ticket was created and to read - "Thank you for taking the time to get in touch with us on the 3rd of November 2022"

Please advise if this is possible.

 

Kind Regards,

Tamara

      1 reply

      Lou11
      • Lou11
      • November 3, 2022

      @tamara14

      You can pull the date using a placeholder reference:

      Zendesk Support placeholders reference

      The specific reference is ticket.created_at

      You would format it as follows:

      {{ticket.created_at}}

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