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How long are Solved tickets searchable

  • March 8, 2021
  • 1 reply
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When a ticket status is changed to Solved, how long are they searchable within Zendesk?

 

1 reply

  • March 8, 2021

Solved and closed tickets remain searchable even after archiving. See https://support.zendesk.com/hc/en-us/articles/203657756-About-ticket-archiving