We have this check box in our Zendesk sidebar but I don't know how to search for past tickets where this box was ticked. Does anyone know what the filter search criteria is for these checkboxes?
Screenshot here: https://i.imgur.com/PUGkLM8.png
(My image was a png and under 2MB but it still wouldn't allow me to upload it.)
Hi Sam!
When you create the field, ensure you added a tag to the field. If not you can go back and add a tag that you will use in the following steps.
In order to view this within Zendesk, you need to create a view as follows:
Conditions
Tickets must meet all of these conditions to appear in the view
Type > is not > Task
Tags > Contains at least one of the following > (tag you created in checkbox field)
(Select name of new Checkbox) > is > Checked
Then you should test a ticket by checking off your Checkbox and submitting the ticket as Solved to ensure it ends up in that view.
Hope this helps!
It seems no tags were associated with the checkbox when it was set up. I thought the view would work by simply selecting TrainingMaterial > Is > Checked. I can set up the checkbox so that a tag is added but, are all of the tickets we've historically checked just lost and unretrievable? No matter how I search for these, the "Preview" search returns, "No tickets match your conditions".
fieldvalue keyword. For checkbox custom fields, you can search for tickets with the field checked or unchecked. custom_field_<Field ID>:checkedUnfortunately, I am still seeing 0 results when using that search query.
I am going to Settings > Objects and Rules > then using the corresponding "Field ID" for this check box. Then I use the magnifying glass search field and use the example you provided above:
custom_field_<5664670174221>:checked
That did it. Thank you.
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Kindly to try to remove this < > and try it again. It should look like this:
custom_field_5664670174221:checkedWe tried this on our end, and it is working just fine even the checkbox doesn't have associated tags. For reference, please see sample screenshot below:
I hope this helps!