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How do I pin email box to ticket?

  • October 14, 2022
  • 1 reply
  • 0 views
Miguel22

I want to pin below boxes to the bottom of the ticket so the y do not move, please find screenshots atttached below.

We've observed that coud be done but don't know how to change this.

Thank you in advance for your help.

 

    1 reply

    Audrey14
    • Audrey14
    • October 18, 2022

    Hello Miguel, the agent workspace experience makes the composer stick to the bottom of the screen. You may find this in your Admin Center > Workspaces > Agent Workspace

    Please visit this article as well before enabling agent workspace - https://support.zendesk.com/hc/en-us/articles/4581758611866-Activating-and-deactivating-the-Zendesk-Agent-Workspace#topic_xjc_3d3_b3b Thank you!

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