When a customer emails in, their email subject becomes the ticket title. I'd like to copy that Ticket Subject into a custom field when the ticket is created. I've tried writing “Subject” and {ticket.subject} but neither reference the ticket subject. Picture included:
That should be available with the Action Builder (https://support.zendesk.com/hc/en-us/articles/9124535759002-Announcing-the-Action-Builder-EAP) once it is updated with Custom Fields. I've been told by Support that this is on the roadmap so hopefully that's sooner than later.
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You can utilize a webhook to set the ticket's subject into the custom ticket field.
Here’s an example for your reference:
Test trigger.
The result:
I hope it helps.
Regards
Aleksandrs