How can you set the "from" address for outbound emails?

Forum|Forum|11 years ago
May 30, 2014
28 replies
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Jamie29

Hi team,

We send emails from a variety of different addresses (allowing for different groups to handle different emails) - i.e. sales@, support@.

If you create a ticket in Zendesk, all triggers to notify the user are automatically sent from the default address (in our case, support@). But if I wanted to send a sales-related email, it'd be really nice if this could come from the sales@ address instead.

Is it possible to set the outbound email address so that emails come from the right address?

Cheers,

Jamie

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Ryan53
Forum|Forum|5 years ago
October 15, 2020

Hey @Greg Choisser,

I did end up getting this to work actually. I would look at the order of your triggers. That could be something impacting this if you have the ticket received trigger above the change reply-to trigger.

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Annie22
Forum|Forum|5 years ago
October 15, 2020

Hi Ryan,

Thanks for the suggestion, I have the email change trigger above my received trigger. I saw that response in a previous suggestion and verified that first and foremost.

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Ryan53
Forum|Forum|5 years ago
October 15, 2020

@Greg Choisser

At the end of your first screenshot, you've cut off the action part after the Notify Target. Do you have an action there that adds the tag that your notify requester trigger is looking for? IE Add Tags - update_email?

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