Hi there,
I have a form where there are multiple options to choose from that you can select. When you select an option depending on that option it gets forwarded to the right email address. e.g. someone has a query about sales. it goes to sales someone has a problem about maintenance it goes to maintenance, I am unbale to locate where I can edit and change this about the form. The problem I am having is that when a certain option is being selected it is not going to the correct email address and therefore not being dealt with.
Please may someone help me with this.
Many thanks
Most likely this routing is happening in your Triggers – there's likely a set of routing triggers, one for each of these departments, that check for tickets that have been newly created, and if the ticket form the user selected matches that department, the ticket gets assigned to the Group for that department.
If you haven't working with triggers before, you'll want to learn about how they work before making changes – fortunately we've got a lot of great information here: Triggers resources