I've inherited Zendesk in my new role and I'm trying to clean up our set ups. We currently have over 20 different Ticket “forms.” I don't think many of them are being used but I wanted to use numbers. Is there a way to run a report to see how many tickets have been created on each ticket form for a specific time period.
Forms? We don't need so many Forms!
Hey @jesse16
Yes it's possible - you can navigate to → Analytics → Dashboard → Zendesk Support (option in the report table) → Scroll down in your report to see the “Ticket by selected attribute” and select "Ticket form
Best
Hugo from Gravity CX
Hi Jesse, Kin here from Zendesk. May I know if you happen to have a work process where a ticket changes ticket form from once passed unto another group or team?
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