When I bulk reply to tickets using a macro, the end result is that the formatting is removed from the text in each reply.
This means that I need to manually copy in the dynamic content in order to bulk reply, which eats up time unnecessarily.
Anyone else encountering this, and does anyone know if there is there something that I should be adding in the dynamic content or macro set up that would prevent this?
@brett13 - Could you create a ticket for our team, as well? We're experiencing this issue. Also, is there any general update or ETA? It looks like this issue has been ongoing for 7+ months.
Thank you!
Hi all, any update on this? Our team has been experiencing this as well.
Hi @brad17!
The team is still working on this from our end. No worries though as I also went ahead and created a ticket for you so your team would be looped in on any updates.
@dainnelucena any progress here? We're experiencing this issue for a while now and it's a massive time waster.
Hi Zendesk team. Can you please provide an update on when approximately we can expect a change to the bulk editing experience that will keep DC items formatting consistent?
Here is a workaround.
1. Duplicate the macro and the DC item, make sure you have put the new DC item into the new macro.
2. Provide explicit HTML formatting instead of the current text. For example use <br> for new lines.
Like this:
Hello <br> <br>
Your issue is solved. <br><br>
Best, <br>
Agent
Hello there,
Any ETA on a fix for this issue? It was reported a few years ago and nothing has been done?
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A similar behavior is currently being investigated. To make sure that this one is related, I have created a ticket for you to investigate further. Please reply to the email I sent.