Hello Community,
What options we can get out of Zendesk that could flag end-users who have contacted us multiple times within a period of say 7-10 days in some way for the agent?
Flagging end-users who contacted multiple times within the period of 7 days
Hey Bobby -
While there isn't a native way to do this that I'm aware of in the product today - there are a few options, as well as a couple of different threads associated with this topic.
I would encourage you to check out the tagging workflow here.
If you really want to get into the weeds, you could also go down the path of Conversational Data Orchestration.
Hope this helps!
Brandon
Great question and interesting hint! :-) Thank you both!
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