Our support team works from various countries/languages, and it would be great to have an option to trigger new tickets based on the language of the ticket. Although we do have separate destination-specific emails where guests can contact us, some guests reach out via our standard customer support email. No matter how many triggers we try to employ, there are still tickets that end up in the wrong group. Would Zendesk consider adding a trigger option to filter by ticket language?
Filtering tickets by language
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