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Extract Email Body

  • February 13, 2022
  • 2 replies
  • 0 views
Nobuhiro

I am shooting for the stars here.... 

I would like to know if there is any possibility to extract the email body per ticket in Zendesk or if there is an app that can do that?

Our business type is complex and we have multiple brands (almost 200) and sometimes we get request for specifics (eg. network issue, sim card not working, etc). Technically, this can be resolved by creating tags but as I mentioned we have 200 brands with different categories (technology, apparel, home and office, etc) and creating tags is just out of the question. 

Currently, the team is doing this manually and I would like to make our lives easier if this can be extracted with little manual work on our end. 

Any workaround you can suggest will be highly appreciated!

 

 

 

 

 

 

 

      2 replies

      Dane13
      • Dane13
      • March 29, 2022

      Hi @nobuhiro,

      I have marked this as answered based on the conversation you had with one of our Support on ticket 10057844.

      The recommendation is to use List Comments API.

      Gabriel33
      • Gabriel33
      • May 23, 2022

      Hi Nobuhiro,

      you can automatically extract the information from emails and add them into custom fields through regular expressions. It's also possible to add tags or combine both.

      Please check the Ticket Parser on the Marketplace: https://www.zendesk.com/marketplace/apps/support/810637/ticket-parser-by-knots/

      You can extra information from the email subject, email body, and attachments. Feel free to contact me or anyone on our team if you have questions.
      I hope it solves your issue and cuts off the manual work

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