Extract an 8-digit number from the ticket subject line and paste it in a custom ticket field with a webhook. | Community
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Extract an 8-digit number from the ticket subject line and paste it in a custom ticket field with a webhook.

  • February 12, 2025
  • 1 reply
  • 0 views
Herbert,

Hi there, 

 

I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a webhook extract an 8-digit number from the tickets subject and paste it in a custom ticket field when a ticket is created. 

The value will always be 8-digits and always be between two slashes, i.e.  “/12345678/”

For example, if the subject of the ticket is: 

"Test Ticket Example /12345678/ New Request", then we want “12345678” to populate in a custom field when the ticket is created. I feel like this is possible with a webhook, but not sure exactly how to set it up.

 

Thanks!

 

Rich

    1 reply

    Rj22
    • Rj22
    • June 21, 2025

    Hi @Herbert, Rich ,

     

    You can use the following Liquid syntax and parameters in the trigger action for your webhook:
     

    {% assign parts = {{ticket.title}} | split: '/' %}

    {% assign number = parts[1] %}

    {

       "ticket": {

           "custom_fields": [{

             "id": 31070228268441,

             "value": "{{ number }}"

           }]

       }

    }

    This sample code will capture the 8 digits from the ticket title and update the custom ticket text field with ID 31070228268441 to this extracted number.
     

    I have tested this and it is working as expected. Please give it a try. Thank you.

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