Hello, we added in an external address and got everything validated and tickets are being created from emails sent to a specific address. I created a trigger to assign the ticket based on Received at and that works fine. We created some custom ticket fields and I was wondering if it were possible to inject at least the email address into this field automatically as part of a trigger. Any help at all would be great, thank you!
External Email Address Mapping Name and Email fields
Hey Brian -
To make sure we understand what you're asking, you want to create a trigger that autofills the requester's email address into a custom ticket field, is that correct?
That is correct Nicole. We have custom fields for first name, last name, and email.
I'm pretty sure you can't do that simply via a trigger. You can probably do it with a trigger that fires a web hook to an API call that fills in the field. That's outside my level of expertise, though. Definitely a developer question.
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