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Exporting tickets with its CONTENT

  • December 5, 2022
  • 2 replies
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A

Is anybody aware of any workaround to export data from Zendesk with its content?

 

The formats which are currently offered by Zendesk (explained here: (https://support.zendesk.com/hc/en-us/articles/203662346-Exporting-data-to-a-CSV-or-XML-file-Plus-and-Enterprise-)  is not what I would need.

What I need is to export all tickets with their content. For example: client wrote us an email or sent a message on WhatsApp, we replied back, client replied again etc. I would need all this kind of historical data.

It seems upon contract termination with Zendesk, all customer interactions will be lost as currently they do not have any solution for this.

    2 replies

    G
    • Gabriel32
    • December 6, 2022
    Hi Anett,

    Your option would be to export your data via our API. To export tickets in bulk, use the incremental ticket events (Incremental Ticket Event Export) API end-point with "comment_events" in side-load (Side-Loading).
     
    You can view a complete list of the JSON objects in our Support API: Tickets documentation.
     
    Note: Zendesk doesn't have a native way to convert JSON files to Excel. I’m afraid you might need to use a third-party tool to convert the JSON/ XML file.
     
    Also, you may check 3rd party apps that can do this at Zendesk Marketplace. I've found a 3rd party app like this Advanced Export and it seems like it would allow you to export as an Excel file.
     
    I hope this helps. Thank you! 
     
    Elijah13
    • Elijah13
    • November 13, 2023

    To export all tickets with their content from Zendesk, including customer interactions, use Skyvia data integration platform. It enables you to export detailed ticket histories, including entire conversation threads, into a structured format, preserving your historical data effectively.

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