In the parent form, there should be an option to select the ‘respective group’ (which already exists) and a ‘Description section’ so that side conversations are created automatically instead of needing to raise them separately. This will save time and improve the ticketing system, allowing agents to process tickets more quickly.
Enhancing ticket flow system
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Thanks for sharing this insightful suggestion! Adding an option in the parent form to select the respective group along with an automatic description section for side conversations sounds like a great way to streamline the ticketing process. This could definitely reduce manual efforts and help agents handle tickets more efficiently.
Have you thought about any specific ways to implement this feature or potential challenges we might face? It would be great to explore this further!
Looking forward to more ideas like this.