Enhancement Request – Reverse Comment Order in Ticket View | Community
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Enhancement Request – Reverse Comment Order in Ticket View

  • May 14, 2025
  • 3 replies
  • 0 views
S

Hi Zendesk Team,

 

I’d like to request an enhancement to the ticket comment display in Zendesk. Currently, comments are shown in chronological order (oldest to newest), which makes it cumbersome to scroll to the bottom for the latest updates, especially in long discussions.

 

Would it be possible to add an option to display the most recent comments at the top of the thread? This would significantly improve usability for agents who manage high-volume or long-running tickets.

 

Is this functionality something that's on your roadmap?

 

I’d appreciate any updates you can share.

 

Thank you,
Sabine

 

      3 replies

      Amisha11
      • Amisha11
      • May 16, 2025

      Hey Sabine Hartmann : Thanks for your post. We have provided a way to configure the order of messages and the composer position within layout builder. More information here: https://support.zendesk.com/hc/en-us/articles/6070249202202-Configuring-the-conversation-order-and-composer-location-in-tickets

       

      It is open to customers on Professional+ plan. Would you be eligible for this?

        Amisha11
        • Amisha11
        • May 21, 2025

        Hey Kim Flora -

        Please see this comment: https://support.zendesk.com/hc/en-us/community/posts/9256954460570-Enhancement-Request-Reverse-Comment-Order-in-Ticket-View?page=1#community_comment_9264289890458 

        S
        • Sabine11
        • Author
        • June 12, 2025

        @amisha11 thank you so much! This is a great new feature. 

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