I would like to cc contacts on a ticket without an end user being created in the process.
- This causes a lot of "empty" user profiles to be created with little to no information other than the email used to cc.
- This will disrupt automated workflows and clog up the user database within Zendesk Support.
- Users will be able to log into our portal without the proper authorization.
Is there currently a way to stop this from happening?
Any feedback would be great!
If you allow CCs on tickets, then anyone who CC'd on the ticket will be automatically created as an end-user in Zendesk. You can check this article for reference - How can a user be created in Zendesk?
Also, i've taken a look and found that other users are discussing similar needs here:
CC'ed contacts causes end users being created
You can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
Specific examples, details about impact, and how you currently handle things are the most helpful things to share to help our product teams understand the full scope of the need when working on solutions. I hope this answer your question. Thank you!