I'm having trouble with Email Side conversations. We started using Zendesk around April, and as far as I remember, they worked fine.
However, if I try to use Email for a Side Conversation now, the ticket looks fine but the email is never received.
I'm trying to figure out what would stop the email side conversations from working, but I'm not even able to find anyone else with this issue.
Kyle Kowalsky - have you tried sending test side conversation email? Either to your personal or company email? How was it?
Hi @jahn11, thanks so much for responding to the customer.
To @kyle.kowalsky, let us know what is the outcome of the suggested troubleshooting sent by Jahn. Basically, we're trying to identify if the issue is only isolated to the receiver of the side conversation mail you sent. It's also best to confirm with them if they've already checked their spam/junk folder. In the event that they've checked on it but it's still not showing on their end, we're happy to dig into this deeper.
We will be waiting for your response.
I have sent side conversation emails to both my work email and my personal email. They are never received, even in spam.
Hi Kyle,
Thanks so much for the response! Due to the complexity of this issue, I'll go ahead and create a ticket for this one so we can discuss this further.
Hi there
Curious if/how this got resolved as we have started having a problem with emails sent from side conversations not being received. Ticket has been logged but if there is any other troubleshooting out there I would love to try it at the same time :)
We have the same issue and really need a fix. Or if they do get it and respond the response is never received.
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