Within an email side conversation, is there a way to view all attachments within the email string? Or do you really have to scroll through the entire email string within the side conversation to find an attachment you're looking for?
Email Side Conversation Attachments
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Thank you for your question!
At this time, Zendesk does not offer a way to view all attachments within an email side conversation in a consolidated list. You will need to scroll through the entire email string in the side conversation to find the attachments you’re looking for.
We understand this can be inconvenient, and we’ve taken note of your feedback regarding this feature. Your input is valuable and helps inform future improvements.