Hello everyone, nice to find you :) Hopefully I will manage to solve the email/ticket notifications issue we have. Precisely, we don't get any notification when ticket arrives.
Is it possible to change that ? Is it related to some kind of Zendesk option we have that is not including the notifications?
Thank you so much or your patience!
Hello Anica,
have you checked under Admin Center > Objects and Rules > Triggers to see if the corresponding triggers are active and properly configured?
Best Regards
Nils
@nils15 thanks for jumping in here! @anica11 I would also recommend taking a look at this article for some additional guidance :) About the standard Support triggers
I hope this helps!
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