Email Forwarding ERROR/FAILED | Community
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Email Forwarding ERROR/FAILED

  • January 29, 2024
  • 1 reply
  • 0 views

Hi, Zendesk failed to authenticate my email forwarding credentials from the Shopify domain. 
I input the correct DNS Setting to ensure access. However, ZD failed to authenticate our email forwarding. Do you have any suggestion on how to fix this? 

1 reply

Brett13
  • Community Manager
  • January 30, 2024
Hey Patrick, I see you have a ticket open with our Customer Care team regarding this issue. They will continue working with you to get this error fixed. Thanks for reporting this!