Do not send automatic ticket creation response to specific external users | Community
Skip to main content

Do not send automatic ticket creation response to specific external users

  • June 10, 2021
  • 1 reply
  • 0 views
P

I have some external customers that do not wish to receive the automatic triggered email acknowledging receipt of their email. I can see the condition on triggers of "Requester" > "Is Not", but then the only options are my admin staff members. Is there a similar way to do this for external customers?

    This topic has been closed for replies.

    1 reply

    J

    Assign each of those users a specific tag, for example `no_receipt_notification`. Then every ticket that they create will have that tag.

    To the trigger, add the condition

    tags contain none of the following: no_receipt_notification`

    Terms & ConditionsCookie settingsAccessibility statement