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  • February 14, 2023
  • 1 reply
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N

Is it possible for the function of sending an email to customer and when they click on reply and will be direct to reply to a specific email address. Similar to how outlook is capable of doing this?

    1 reply

    G
    • Gabriel32
    • February 15, 2023
    Hi Nicco,
     
    Currently, Zendesk doesn't have that feature to redirect replies to a specific email address when the customer clicks on reply. Zendesk is not a true traditional email platform like Outlook and Gmail, for example. So there may be some features which traditional email CAN do, that Zendesk is not able to.
     
    I hope this answers your question. Thank you!
     
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