Different Email Style / Look For Each Brand? | Community
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Different Email Style / Look For Each Brand?

  • December 7, 2021
  • 1 reply
  • 0 views

Noel11

I understand that there is only one email template for each Zendesk account.  I was reading the article about creating triggers to allow each brands email notifications to have different messaging, and even images (logos, etc).  However, I was wondering if there is a way to have different styles (fonts, sizing, color, formatting) for each brand.  When I tried to do markup within the triggers email body (notify action), the only thing that came thru in the email was the logo.  Can someone confirm that it is not possible to do what Im trying to do?  Thank you.

1 reply

  • December 10, 2021
Hi Noel,
 
In regards to your concern, you can use and customize email templates for different brands. I would advise checking our helpful articles below for more information:
 
Using the email template with multiple brands
Customizing your templates for email notifications
 
Thank you and have a wonderful day ahead!
 
 
 
Kind regards,