Hi,
Is it possible to set up different auto-replies to tickets if the requester is outside of our company domain? For example, if someone submits a ticket to tech support and he is outside of the company, he should get a different auto-reply than someone from our corporate domain.
Thanks
Hey Mark! This sounds like an excellent use-case for using custom liquid markup in your trigger notifications. I'd recommend checking out this article to start: Understanding Liquid markup and Zendesk Support. That article contains links to additional articles that you may find helpful.
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