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Date format on ticket description

  • November 20, 2015
  • 1 reply
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A

when we chose a date in the ticket field and add that date to the description using placeholders it uses the American format, could it be changed to include the English format

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    S
    • Serge16
    • November 20, 2015

    Hi Amy, 

      I'd suggest that you use "Regular Expression" instead of "Date" field.  By doing so, you'll be able to define a format that suits your needs.  Regex uses Ruby, thus if you'd like to display DD/MM/YYYY, the regex would look like this:

    \b(3[0-1]|[1-2][0-9]|0?[1-9])/(1[0-2]|0?[1-9])/([0-9]{4})\b

      Here's what it'd look like on End-user GUI (Zendesk default format - date field - Vs. Ruby regex:


     

      I'd suggest you add a description to guide End-users wrt the format to be entered:


     

    Rgds

    Serge 

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