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Customize the Survey Section - {{satisfaction.survey_section}}

  • April 24, 2025
  • 2 replies
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Kyle25

No idea if this information is commonly known, but I couldn't find anything when I quickly looked so I figured I'd share my findings.

 

Anytime I used the satisfaction placeholder {{satisfaction.survey_section}}, I never liked how it displayed:

 

The section is displayed in the center, but the questions in the section are to the left, also I feel that positive should be the fist option and negative the second (and don't get me started on the fact that a neutral vote is classified as a negative… hence me only using 2 options). So, I played around to see if I can make it a little prettier, and open up the opportunity to customize how it's displayed in emails. I checked the url for the survey, the url for a positive vote, and the url for a negative vote, and noticed the only difference being the end bit having a “&rating=_” part. I did a test that turned out to be successful. 

 

I replaced the survey section placeholder with the following:

<strong>How satisfied were you with the support you received?</strong>
<a href="{{satisfaction.survey_url}}&rating=2">😊 Satisfied</a>
<a href="{{satisfaction.survey_url}}&rating=1">😞 Unsatisfied</a>

looking like this in the editor:

 

And now the survey section looks like this:

 

Obviously this is just a basic example, and you can fluff it up as much as you'd like, but you can vote in a much more aesthetically pleasing way with this approach. Your imagination is the only limitation. Function remains the exact same.

2 replies

  • May 27, 2025

Thanks a ton for sharing @kyle25 !
 


Kyle25
  • Author
  • May 28, 2025

Always happy to, @dainne !

 

Not sure why my (and your) comment got a thumbs down, though. If anyone tries this and is having issues getting it to work, or wants some help getting theirs configured how they want, let me know. I'm always here to help