I've been following tips from the support forums, but I cant get my custom fields to show up in my email template. Data is all blank.
Here is the code I use:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<style type="text/css">
table td {
border-collapse: collapse;
}
{{styles}}
</style>
</head>
<body {{attributes}} style="width: 100%!important; margin: 0; padding: 0;">
<div style="padding: 10px ; line-height: 18px; font-family: 'Lucida Grande',Verdana,Arial,sans-serif; font-size: 12px; color:#444444;">
<div style="color: #b5b5b5;">{{delimiter}}</div>
{{content}}
</div>
<p>Message type: {{ticket.ticket_field_360002533813}}</p>
<p>Autre message type: {{ticket.ticket_field_360002553854}}</p>
<p>Project: {{ticket.ticket_field_360002533833}}</p>
<p>Autre Project: {{ticket.ticket_field_360002533853}}</p>
<p>Zone d'intervention du projet: {{ticket.ticket_field_360002553874}}</p>
<p>Department: {{ticket.ticket_field_360002533873}}</p>
<p>Commune: {{ticket.ticket_field_360002553894}}</p>
<p>Section Communale: {{ticket.ticket_field_360002553914}}</p>
<p>Source d'information: {{ticket.ticket_field_360002533893}}</p>
<p>Autre source information: {{ticket.ticket_field_360002554094}}</p>
<p>First Name: {{ticket.ticket_field_360002650054}}</p>
<p>Last Name: {{ticket.ticket_field_360002650074}}</p>
<p>Sexe du participant: {{ticket.ticket_field_360002554074}}</p>
<p>Phone Number: {{ticket.ticket_field_360002533913}}</p>
<p>Feedback received: {{ticket.ticket_field_360002640393}}</p>
<div style="padding: 10px ; line-height: 18px; font-family: 'Lucida Grande',Verdana,Arial,sans-serif; font-size: 12px; color: #aaaaaa;
margin: 10px 0 14px 0; padding-top: 10px; border-top: 1px solid #eeeeee;">
{{footer}} {{footer_link}}
</div>
</body>
</html>And the output is like this:
As you can see, none of the fields have any actual data, only the labels can be seen. The ticket actually has data for those fields, but it's not displayed.
What am I doing wrong?
