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Custom field activated after case closure

  • April 11, 2022
  • 1 reply
  • 0 views
W

Is there a way to create a custom field that will be displayed and editable after a case is closed?

My scenario:

I want to have a survey follow-up field.
When we receive a bad survey I want to be able to follow up and record it in the case the result of the follow-up.

It would probably be a follow-up status and a comments field.

If not possible, is there any better way of doing this?

Thank you in advance.
 

    1 reply

    C
    • Charles36
    • May 7, 2022

    Hello @wlad

    It is currently not possible to edit a case once it is closed. Thid means all of the fields on the ticket will be locked as well.

    I found other users requesting for a possibility of being able to edit closed tickets here - Feature Request - Ability to edit closed tickets.

    You can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

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