I would like to create a field called category and a field called subcategory. The subcategory field may only show fields that belong to one category. eg. category is "Color" and the subcategories can only be Red, Green and Blue. If I choose a different category, eg car brand, I can only choose Volvo, VW, etc.
Create dependency ticket fields
This topic has been closed for replies.
Hi @Marco van Bergeijk,
You can achieve this with different tools depending on your Zendesk plan and features:
- You DO have multiple forms and Conditions - use conditional fields to make fields dependent.
- You DO NOT have multiple forms and Conditions - use drop-down field for categories grouping
P.S. Look at my ZD Community post about ticket categorization. I hope this will be helpful.
I create a ticket with this question and the answer was that is not possible. So I create this item. I can solve this with the solution you mentioned. Please close this thread! Thanks.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.