Create Child Ticket

Hi,

If you have Professional, Enterprise, or Enterprise Plus you can do this with Side Conversation Child tickets.

You can turn this on by going to the Admin Center>Objects and Rules>Settings>Side Conversation>Enable Child Tickets.

Here is a post about Side Conversation Child Tickets.

https://support.zendesk.com/hc/en-us/articles/4408836521498

Best Regards,

Kyle

@kyle43 how did you set up a dark theme?

Hi @eduardo12,

Yes, I installed a browser plugin for Zendesk that has a Dark Mode Theme

https://growthdot.com/?utm_source=darkmode&utm_medium=referral&utm_campaign=browser.

There is one for Chrome and Firefox.

@kyle43

Thanks a lot my friend, I've posted a topic about redirecting chats, do you think you know the answer? 

Here is the link: https://support.zendesk.com/hc/en-us/community/posts/4474386630810-How-to-redirect-live-chats-of-different-brands-