Hello, all:
The support address was set in the following format:
As far as I know, when updating a ticket by email outside of Zendesk, the address contains something like this:
support+id[string]@subdomain.zendesk.com
The question I have is: How is [string] generated? I tried inputting the ticket number in [string], but it doesn't work.
Thank you!
Noticed there is a guide: https://support.zendesk.com/hc/en-us/articles/4408887388058-Getting-started-with-email-Part-2-Incoming-email-requests-and-notifications
Yet, I couldn't find the easier approach to locate ticket ID encoded to the address.
Seems perfectly fine! I was hoping Zendesk implement additional features as there will be more and more requests and suggestions coming up.
Thanks for your help!
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.