I clicked the apps portion of the context panel once to check the features. Now every ZD ticket I open automatically opens the apps portion vs the customer information.
Is there a way to default that back to Customer Information when opening a ticket?
Hi Gabriel,
Thanks for the response to Victor's question, but my experience is that it is not working that way. My team doesn't use the apps panel for anything, so we are switching back to the Customer Information panel on every ticket, and that is what is showing when we submit them. And yet we continue to have the same problem that Vicor reported.
Hey Gabriel,
As Danielle described that has not cleared the issue for me either. I am constantly making sure I close all of my tickets under the customer information tab and still I have have tickets opening with the apps tabs being opened again and again.
Hi,
I am also having the same issues and to add more light to it, it's when you start a new ticket, this then that automatically brings up the apps panel and then this remains as the area you see, instead of the customer context box when dealing with existing tickets. I also want to make it so the customer context box is the primary box as I don't use apps.
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In order for the customer context panel to always show by default whenever you open a ticket, you have to make sure that it is the last panel opened on that section before closing your ticket tabs. That section on the right automatically opens the last panel opened before you closed the last ticket tab opened in your Zendesk. It kind of retains that certain memory and pulls it up automatically on your next session for the next ticket.
I hope that answers your question. Thank you!