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Classic Workspace ?

  • June 15, 2021
  • 1 reply
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This came up and I am wondering what this is I am tempted to see what this style workspace looks like but I dont want to make a change I dont know how to revert. 

What is this 'classic workspace' and how do I enable or disable ?

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1 reply

Lisa38
  • June 16, 2021

Hi Alec, 

This a confirmation message you get when you switch your account from the Zendesk Agent Workspace back to the standard (classic) agent interface. This is an account-wide setting that impacts all the agents on your account. Zendesk recommends you use the Agent Workspace, not classic, because it's the latest interface. For more information, see About the Zendesk Agent Workspace and Enabling and disabling the Zendesk Agent Workspace