Hi All,
I am hoping someone can assist.
I have a list of multiple field values that customers choose from when they select a reason for getting in touch and I would like to make one of these fields present further multiple choice options if it is selected.
I was under the impression that there was some symbol or piece of text I could enter into the field value to make it into a drop down list.
Changing one field value from a series of field values into a drop down.
Hi Jack, I think you're looking for the double colon ::
Like this:
- Computer::Windows
- Computer::Mac
But I haven't used that on the customer side. I would test that out! Also, if you're looking for good reporting, sometimes the multi-layered fields are harder to get good data from because you have to include all the 2nd layers to get a full view of their related 1st layer -hopefully that makes sense.
So I would suggest possibly using conditional fields on the customer facing form where if field 1 is set to value X, then surface field 2.
Hope this helpls!
Thank you Heather.
Do you happen to know how I can add further choices?
I would ideally like a customer to be able to click on for example 'Cancel Order' and then be presented with 5 choices, but I only seem to be able to add one after the ::
Hi Jack,
Each of the 5 choices would be its own entry in the field when you're setting it up. You'll l likely need to refresh your browser(s) to see the change on Guide.
- Cancel Order::Haven't received my order
- Cancel Order::Duplicate order
- Cancel Order::Changed my mind
If you're still having an issue, post some screenshots if you don't mind so we can see what's going on?
Sincerely,
Heather
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.