Change status of parent ticket based on status of child ticket

Hey Bobby,

Unfortunately this would disrupt the expected workflow of the parent / child relationship, as the (typical) use case is to auto-solve child tickets when the parent ticket is solved.  (IE we have 100 open incidents of this problem, but we solved the problem, so now all of these incidents can be resolved).

That said, if your workflow requires each child ticket to be solved individually, you might consider the Linkets App, which would give you more visibility and more control over the expected outcomes for tickets that are related to each other.

Brandon

Hey Bobby,

I totally agree to Brandons feedback. It would not make sense due to the fact that cloned tickets, parent or child tickets are handled by other agents and can also differ due to intent, workflow or other reasons. 

For your special request there can be seperate solutions (just ask knots/ leafworks), but it would not fit to the standard.

@Brandon: Good hint regarding the linkets app. I am going to forward the link to my agents.

Regards, Stephan

Hey Bobby,

Please check if this APP wil be also of interest: https://www.zendesk.com/marketplace/apps/support/840504/side-tickets-by-leafworks/?queryID=e7501b8c1ee3f117152085d40ffa5daf

Regards, Stephan