Is there a way to change the email address (Channel) that outgoing notifications are sent from based upon the Form used to submit a new request? We would like a specific subset of end-users to use a Form to submit new tickets rather than emailing the address directly (because of required ticket fields). But since it comes in as a Form, the notifications go out as the default email address (Channel). I'm really hoping that can be changed, maybe with a separate Brand.?. Thanks for any help!
Change outgoing notifications email channel based upon Form request?
Thanks @ahmed11
Just a clarification point, can this be configured so that it is automatically applied? Or does the agent need to manually select the address from the side-bar? Not super clear to me, but seems like it can be applied automatically.
Thanks again @ahmed11, we might try that app but don't have a sandbox unfortunately.
I'm assuming this app uses the Zendesk API to make changes. Which leads me to wondering if I can just do this with an API call in a Trigger. Might have to do some investigating there...
@ahmed11 I actually posted over in the apps feature request thread and someone there thought it was the `recipient` field (I wasn't sure if it was that or the `via` field). Haven't confirmed that's the right field but I hope to test that sometime soon.
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