We'd like to be able to remove an agent's signature easily when sending emails that we do not want personal signatures added on. Right now, it appears the only way to do so is to manually remove the agent's signature within their profile and then paste it back once you've sent the desired email.
Is that accurate? Or is there an easier way to exclude an agent's signature for specific requests?
Can you temporarily remove an agent signature?
Hi John,
Unfortunately, the way that the signature system is configured, there isn't a simplistic means to turn this off and on. Agents will need to remove them from their profile if they wish to not include them in their public replies.
Hope this helps.
This would be a beneficial enhancement especially for recovering emails. If I have to manually recover a ticket, it applies my signature although I am not the one who sent the email. Although these situations are not very common any more, I still think this feature would prevent confusion.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Thank you for sharing your thoughts on this! We appreciate your feedback about the agent signature feature, especially in the context of recovering emails. It sounds like a temporary removal option could indeed prevent confusion in situations like these.
We’re always looking to improve our platform, so I'll pass your suggestion along to our development team for consideration. If you have any more ideas or needs, feel free to let us know!