So I'm aware of the out of the box access dropdown for users that allows you to select either "Can view and edit own tickets only" or "Can view tickets from user's org".
We're growing to the size where some of our clients have multiple products, which have different end users and leaders that don't use the other products their org has from us.
Is it possible to give an end user this extended access to where they can see all tickets from their org, but only for a specific product?
@jake11 I can't think of a way to do this exactly, but it might generally make sense to split these clients up into different organizations based on the product. If you do this, the client users could be part of one or more organizations for the same client, and their access permissions would apply only to the organizations they belong to.
Hi Mark,
Apologies I did not see your response sooner - I had the same thought too, it's just tricky because we use Salesforce as the single source of truth for client accounts and we push the data from there into Zendesk. I don't think I'd be able to convince our other departments to have entirely separate Salesforce Accounts for each client.
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