Can requesters recall an email and trigger a ticket to disappear? | Community
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Can requesters recall an email and trigger a ticket to disappear?

  • February 7, 2024
  • 1 reply
  • 0 views
S

I got an email about a new ticket and when I click on the link to go to the ticket, it says 

"The page you were looking for doesn't exist

You may have mistyped the address or the page may have moved"

I have been the only one logged in today and it isn't in suspended, deleted, or in the user's ticket history. Would something cause a ticket to disappear? Can they use a recall feature to delete the ticket like it never existed? Or is this a glitch?

Thanks!

    1 reply

    C

    Hi Sarah,

    Some email clients have the feature to unsend the emails but if the tickets has been permanently deleted, it will not be displayed on the deleted view. I would suggest Contacting Zendesk Customer Support to further check. 

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