Can I customize the script to control Ticket Field's value and layout, etc

Hi Qiang,

Can you elaborate more on your intended use case?

Thank you.

1.

For example, I have 3 custom fields

all version:A drop-down type field、Store version information

trial version:A text box

free trial:A checkbox

When "free trial" is selected, "trial version" is specified as the first version in the "all version" drop-down

I seem unable to set such an action in the trigger

2.Or, under certain conditions, copy the value of one field to another field

Hi Qiang,

If I understand this correctly, If the "Free trial" field which is a checkbox custom field is checked, the value of the custom dropdown field "All version" will be set to "Trial version".

Hope this helps.

Hi,Thank you for your answer. I didn't express myself clearly

I don't want to assign the value of all version to trial version,What I want is to assign the last value in the drop-down box to trial version

for example：

if all version :1.0 2.0  3.0 .4.0

trial version = 4.0

if all version :1.0 2.0  3.0 .4.0 5.0

trial version = 5.0

Hi Qiang,

Thanks for your clarification. Unfortunately, this is not natively possible. I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.

Thank you.

Thank you for your answer

It is indeed impossible to implement from a trigger, so I want to know if Zendesk can customize script code to control all of this..

I see that there are places where JQuery JavaScript can be used, which can be implemented by taking values from the HTML... But this is not very good..

Thanks again for your answers.